Work orders and technician app
The work order fills itself while the technician works.
The technician opens the appointment on their phone, sees what was done to the asset before and records times, photos, meter readings and parts. The customer signs on screen. The office sees it right away.
What the technician records
Everything on one screen, in the order the work happens.
Times per visit, no timesheet afterwards.
Before and after, type plate, the situation on site.
Counters or running hours, straight on the asset.
Fixed steps per type of job, ticked off on site.
Search, report as used or request a part.
The customer signs on the phone, with name and time.
Resolved, or request a follow-up visit right away.
Stuck? Escalate to the office with one tap.
Know what's there before you ring the bell.
For every appointment the technician sees the asset with its serial number, previous visits and the planner's notes. Navigating to the address and calling the contact are one tap away.
- History per asset
- Address, contact person and notes
- Runs in the browser on any phone
- Sep 12Annual service · Nando
- May 3Fault F28 · pressure switch replaced
- Mar 4 '23Installed
Need a part? The office orders, the technician sees when it's in.
The technician reports which part is needed. The office orders it from the supplier with the ticket number as reference. Once it arrives, the technician confirms it and you schedule the follow-up.
- Order email to the supplier from the ticket
- Delivery tracked per ticket
- Parts costs visible per asset
Signed, as a PDF, on the timeline.
After the signature onecloud.works creates the work order PDF with times, parts used, meter reading and signature. It sits on the ticket and the asset, so everyone can find it.
- Signature with name and timestamp
- Work order PDF per visit
- The customer follows the ticket in the portal
Dispatch board and hours in one view.
On the dispatch board you put appointments with the right technician. Hours from each visit flow into the hours overview, together with leave and sick days. External technicians get a daily overview of their signed visits.
- Dispatch board per day and per technician
- Hours overview with hourly rate
- Daily overview for external technicians
Frequently asked questions about work orders
Another question? Call +31 88 539 62 00 or book a demo.
Also part of it
Bring a serial number. We'll show you what happens.
In a demo we show onecloud.works with examples from your daily work: your kind of assets, your contracts and the way you work.