Service and dispatch
Every request in the right place.
Faults come in by email, phone or the customer portal. onecloud.works puts them on the right asset, watches the agreed response time and helps you schedule the technician.
- Schedule visit Thursday 09:30
- Add part: pressure switch
- Draft reply to the caretaker
What happens to a request
From your own Microsoft 365 mailbox, a ticket automatically.
Calls through Xelion or Yeastar, linked to the customer.
The customer picks the asset and describes the fault.
Deadlines per priority, so you see what comes first.
Fixed steps per ticket type, for office and technician.
Two requests about the same thing become one.
onecloud.works flags when something was already reported.
Suggests a reply, a visit, a part or a task.
The ticket is ready before you've read the email.
The triage agent reads along in your service mailbox. A fault becomes a ticket on the right asset, a follow-up email joins the existing ticket and a question gets a draft reply.
- Serial number recognised in the text
- Follow-up emails join the existing ticket
- Customer replies by email
Good morning, the boiler in the basement of block B (serial 21K-48812) has been showing fault F28 since last night…
An assistant that thinks along on every ticket.
The ticket shows the history of the asset and the contract. The ticket assistant suggests the next step: a draft reply, scheduling a visit, adding a part or a task for a colleague. You choose.
- Asset and customer history on one screen
- Suggestions you accept with one click
- Tasks as the next step on the ticket
- Email: “boiler shows F28, serial 21K-48812”today 08:12Ticket linked
- Work order: annual service, signedSep 12
- Service contract invoice Q3Jul 1
- Installed by technician NandoMar 4, 2023
The dispatch board shows who can go when.
Put appointments with the right technician in the right time slot. Lock appointments that are fixed. The technician sees the appointment with all its details on their phone right away.
- Dispatch board per day and per technician
- Time slots and locked appointments
- Order parts from the ticket
Frequently asked questions about requests
Also part of it
Bring a serial number. We'll show you what happens.
In a demo we show onecloud.works with examples from your daily work: your kind of assets, your contracts and the way you work.